Terms & Conditions

1. Acceptance of Terms

By accessing and using ETHEERBE KART website and services, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our wooden accessories platform.

2. About ETHEERBE KART

ETHEERBE KART is an online marketplace specializing in handcrafted wooden accessories, furniture, home decor, and kitchen essentials. We connect customers with skilled craftsmen and artisans across Uttarakhand and India.

3. User Account

Account Registration:

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One account per person or business entity

Account Responsibilities:

• Notify us immediately of any unauthorized use of your account
• You are liable for all activities that occur under your account
• Keep your contact information updated for order communications

4. Product Information

We strive to provide accurate product descriptions, images, and pricing for all wooden accessories. However:

• Wood grain patterns and colors may vary due to natural characteristics
• Handcrafted items may have slight variations from displayed images
• Dimensions and weights are approximate due to handmade nature
• We reserve the right to correct pricing errors
• Product availability is subject to artisan capacity and material availability

5. Orders and Payments

Order Processing:

• Orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders
• Custom wooden items require additional processing time
• Bulk orders may require special arrangements

Payment Terms:

• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and digital wallets
• All prices are in Indian Rupees (INR) and include applicable taxes
• Custom engraving charges are additional and non-refundable

6. Shipping and Delivery

• Delivery times are estimates and may vary due to handcrafted nature
• Risk of loss transfers to you upon delivery
• You must inspect products upon delivery and report damages within 48 hours
• Delivery to remote areas may incur additional charges
• Special handling required for fragile wooden items

7. Returns and Refunds

Return Policy:

• Returns accepted within 7 days of delivery for non-customized items
• Items must be unused, undamaged, and in original packaging
• Custom engraved or personalized items are non-returnable
• Return shipping costs are borne by the customer unless item is defective

Refund Process:

• Refunds processed within 7-10 business days after return acceptance
• Refunds issued to original payment method
• Shipping charges are non-refundable
• Partial refunds may apply for damaged returns

8. Product Care and Warranty

Care Instructions:

• Wooden products require proper care and maintenance
• Avoid exposure to direct sunlight and moisture
• Use appropriate wood care products for maintenance
• Follow provided care instructions for longevity

Warranty:

• 1-year limited warranty against manufacturing defects
• Warranty does not cover normal wear, misuse, or accidents
• Warranty void if modifications are made to the product
• Natural wood characteristics (grain, color variation) are not defects

9. Intellectual Property

• All content on ETHEERBE KART is protected by copyright and trademark laws
• Product designs and craftsmanship techniques are proprietary
• You may not reproduce, distribute, or create derivative works
• Respect artisan intellectual property and traditional techniques

10. Prohibited Uses

You may not use our platform to:

• Violate any laws or regulations
• Infringe on others' intellectual property rights
• Transmit harmful or malicious content
• Interfere with website functionality
• Use automated systems to access our services
• Resell products for commercial purposes without authorization

11. Limitation of Liability

ETHEERBE KART shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the product
• Issues arising from improper product care or use
• Delays due to natural disasters or force majeure events

12. Governing Law

These terms are governed by the laws of India. Any disputes shall be resolved in the courts of Dehradun, Uttarakhand. We strive to resolve disputes amicably through customer service first.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use constitutes acceptance of modified terms.

14. Contact Information

For questions about these Terms & Conditions, please contact us: