Quick Cancellation
Most orders can be cancelled free of charge within specific timeframes. Custom wooden items have different cancellation terms due to their handcrafted nature.
1. General Cancellation Rules
At ETHEERBE KART, we understand that plans can change. Our cancellation policy is designed to be fair to both customers and our craftsmen.
Cancellation Window:
- Ready-to-Ship Items: Can be cancelled within 2 hours of order placement
- Handcrafted Items: Can be cancelled within 6 hours of order placement
- Custom Engraved Items: Can be cancelled within 1 hour of order placement
- Large Furniture: Can be cancelled within 24 hours of order placement
2. How to Cancel Your Order
- 1. Login to your account
- 2. Go to "My Orders"
- 3. Find the order
- 4. Click "Cancel Order"
- 5. Select reason
- 6. Confirm cancellation
WhatsApp us:
+91-98765-CANCEL
Available: 24/7
Send order number and cancellation request for instant processing.
3. Cancellation by Product Type
| Product Category |
Cancellation Window |
Refund Process |
Cancellation Fee |
| Ready-to-Ship Items |
2 hours after order |
100% refund in 3-5 days |
No fee |
| Handcrafted Items |
6 hours after order |
100% refund in 5-7 days |
No fee |
| Custom Engraved |
1 hour after order |
100% refund in 3-5 days |
No fee |
| Large Furniture |
24 hours after order |
100% refund in 7-10 days |
No fee |
| Production Started |
Case by case basis |
Partial refund possible |
May apply |
4. Late Cancellation Policy
If you need to cancel after the standard cancellation window:
Order Status: Processing
- If artisan has not started work: Full refund minus processing fee (₹50)
- If materials have been purchased: Refund minus material cost
- Decision made within 2 hours of cancellation request
Order Status: In Production
- 50% refund if less than 25% work completed
- 25% refund if 25-75% work completed
- No refund if more than 75% work completed
- Assessment done by our craftsman team
Order Status: Ready to Ship
- Order cannot be cancelled once packed
- You may return after delivery (see Return Policy)
- Custom engraved items are non-returnable
5. Refund Process
Refund Timeline:
- Credit/Debit Cards: 3-7 business days
- Net Banking: 2-5 business days
- UPI/Digital Wallets: 1-3 business days
- Cash on Delivery: Bank transfer within 7-10 days
Refund Method:
- Refund processed to original payment method
- For cash payments, bank details required
- ETHEERBE KART wallet credit available for faster processing
- Refund confirmation sent via SMS and email
6. Special Circumstances
- • Full refund regardless of production status
- • Medical certificate required
- • Processed within 24 hours
- • No questions asked policy
- • Full refund or order postponement
- • Flexible delivery arrangements
- • Additional support provided
- • Case-by-case assessment
7. Bulk Order Cancellations
For bulk orders (₹10,000+ or 10+ items):
- Cancellation Window: 48 hours after order placement
- Partial Cancellation: Allowed with 24 hours notice
- Production Schedule: May affect other orders
- Custom Terms: Negotiable based on order value
- Dedicated Support: Assigned relationship manager
8. Festival & Seasonal Orders
Peak Season Notice
During festival seasons (Diwali, Christmas, etc.) and peak wedding months:
- Reduced cancellation windows due to high demand
- Limited production slots available
- Cancellation may not always guarantee refund
- Alternative delivery dates offered when possible
9. Our Cancellation Commitment
ETHEERBE KART is committed to:
- Transparency: Clear communication about cancellation status
- Fairness: Reasonable policies that protect both customers and artisans
- Speed: Quick processing of cancellation requests
- Support: Dedicated customer service for cancellation queries
- Flexibility: Understanding customer needs and circumstances
10. What Cannot Be Cancelled
- • Personalized/Engraved items (after 1 hour)
- • Items in final production stage
- • Orders already dispatched
- • Custom dimensions furniture
- • Made-to-order seasonal items
- • Address/delivery date changes
- • Gift wrapping modifications
- • Recipient name changes
- • Delivery time adjustments
- • Payment method changes
11. Automatic Cancellations
Orders may be automatically cancelled in these situations:
- Payment Failure: If payment cannot be processed after 48 hours
- Address Issues: If delivery address cannot be verified
- Stock Unavailability: If raw materials become unavailable
- Quality Issues: If item doesn't meet our quality standards
- Fraud Prevention: If order appears suspicious
In all cases, you will be notified immediately and full refund processed.
12. Cancellation vs Returns
| Aspect |
Cancellation |
Return |
| When to Use |
Before item is shipped |
After receiving the item |
| Time Limit |
Varies by product type |
7 days from delivery |
| Refund Amount |
Usually 100% |
Product cost (minus shipping) |
| Processing Time |
Immediate |
After item inspection |
13. Contact for Cancellations
Need to cancel your order or have questions? Contact us:
Our Promise
We believe in fair and transparent cancellation policies. If you're not satisfied with our cancellation terms, please speak with our customer service team. We're always willing to find a solution that works for everyone.
- Order Number: Always have your order number ready when requesting cancellation
- Timing: The sooner you cancel, the more likely you are to get a full refund
- Communication: We'll send confirmation for all cancellation requests
- Artisan Support: Our cancellation policy helps support local craftsmen and sustainable practices
